First class support for your business

We provide help desk support for small and medium-sized organisations. Our smallest customer has 5 computers and our largest have over 1000. We become your IT specialist, and we’re always available. Our job is to ensure that all of your systems run smoothly, minimising downtime and eliminating data loss. We provide support remotely, accessing your systems from our offices; or we’re available on the phone to talk you through problems; by email; or we can visit you on-site.

We call this service Total System Support.

A tailored contract

Cemoc offer a range of support options, from ad-hoc, through to managed service offerings and bespoke contracts. We don’t assume that one size fits all, but tailor the contract to your requirements and your budget. Telephone, email and remote support are standard, and we can include on-site support as required. With our state of the art and secure remote support service, we can often resolve even complex issues without the need for site visits, speeding-up resolution times and minimising costs.  We will also manage 3rd party and cloud-based systems for you, resulting in a single point of contact for any IT related issues.

Our systems engineers

Our people are what makes the difference to Total System Support, and are why our customers are always satisfied. Our team are qualified Microsoft Systems Engineers, and have experience of almost every possible IT issue and kind of IT system, from Linux to Azure and Office 365, and Windows to AWS. Our Engineers are reinforced by the combined knowledge of the whole Cemoc team; so when you have one of our team on the phone or on-site, you have the power of all of us working on your problem.  Our close links with trusted industry partners like Microsoft, Dell, Sophos, and Cisco mean we have direct support escalation routes should we need them.

Upgrades and migrations

Many of our customers first make contact when they need to upgrade and transform systems, or migrate to the Cloud. This is often a big step for companies with limited in-house IT support, and consulting a specialist like Cemoc is more cost effective than training or recruiting specialist internal IT staff. We bring to your business years of accumulated knowledge in deploying, maintaining upgrading and migrating IT systems, whether they be internal, cloud hosted, cloud services, or a mix.

  • “Out of all the partners and their representatives I have worked with over the years, Cemoc and their staff are by far the best.”

    Graeme Stapenhill, Senior IT Security Analyst, Cobham Mission Equipment
  • “As our business has grown, Cemoc have been there providing IT support and solutions, whether it be day to day computer issues, full infrastructure or business continuity programs.”

    Marc Goodey, Finance Director, Nviro Limited
  • “We have been working closely with Cemoc for over 20 years and value their professional expertise and responsiveness in helping my team to modify, maintain and support critical line of business software across three continents.”

    Ian Jones, VP Information Systems, Control Techniques – Nidec Corporation
  • “I don’t know where we would be without the efficient service Cemoc provides!”

    Selina Powder, Director, Allegri & Co Accountants
  • “Cemoc are a responsive, reliable and proactive company to deal with, they have a friendly approach with a can-do attitude.”

    Andrew Griffiths, IT Systems Administrator, Fullwood Packo Limited
  • “Always receive an excellent service with an IT engineer on hand to help out at all times.”

    Paul Whitter, Electrical Manager, Mountjoy Limited
  • “We’re a global company, but we like the local support. Cemoc’s services are a cost-effective way for us to get the expertise we need”.

    Darrell White, IT Manager, Neutrik UK
  • “I have confidence in Cemoc and the costs work for us.”

    Paul Savill, CEO, Citizens Advice Isle of Wight
  • “We know that with Cemoc our data is in safe hands”.

    Lyn Mitchell, Daisie Rich Trust