The Client

Neutrik UK is a subsidiary of Neutrik AG, the world’s leading producer of audio connectors for professional entertainment systems. The UK facility manufactures specialist connectors and acts as a UK sales and distribution hub for some of Neutrik’s other factories. The company employs over 100 staff in Ryde, and has 30 PCs, including remote users.

The Issue

Neutrik has in-house expertise to manage the company’s hardware and software, but wanted specialist assistance for their server, rather than training their own staff. Having used a large UK company for support in the past, Neutrik were looking for speedy response and a flexible approach.

Cemoc Solution

Since 2007 Cemoc has provided Total System Support for Neutrik’s server. In addition, Cemoc has implemented a new anti-virus solution and upgraded server hardware.

Results

Neutrik felt it was more effective to purchase support from Cemoc, rather than training their own staff as they couldn’t achieve the breadth and depth of experience that Cemoc have. Darrell White of Neutrik UK says “Cemoc’s services are a cost effective way for us to get the expertise we need.” Although Neutrik UK are part of a global group, with global IT policies, they specifically wanted a local partner for server support. Darrell White adds “Cemoc are an established company with lots of expertise, and although we’re a global company, the response of a local support team is essential to the smooth running of our business”

More Information

Talk to Cemoc on 01983 884321
Neutrik UK: www.neutrik.co.uk